Apps, games & tools
Questions about Xalo Studio products, releases, compatibility or support.
Email supportXALO STUDIO / SUPPORT
Support, business & contact
Choose the right contact path for products, business inquiries or creative production.
Partnerships
Publishing, distribution, collaboration and business inquiries.
Business inquiryProduction projects
Photography, film, commercial production and post-production.
Creative StudioXALO STUDIO / GUIDE
How to get a useful answer faster
A support message is easier to solve when it includes the information needed to reproduce or understand the issue. The following guidance helps keep product support, business inquiries and production requests focused.
For product and technical questions
Include the product name, device or platform, what you were trying to do, what happened instead and whether the issue can be repeated. Screenshots can help when they do not contain passwords, private account codes or unnecessary personal information.
For privacy and account matters, share only the minimum information required. Never send passwords, one-time codes, full payment-card data or authentication secrets by email.
For business and creative inquiries
A useful project brief includes the desired result, approximate scope, target platform or delivery format, deadline if one exists and any material that already belongs to the project. For production work, references are helpful when they describe mood or pacing rather than asking for a direct copy of someone else’s work.
Clear scope makes it easier to determine whether the request fits Xalo Studio and which next step is appropriate.
Describe the problem
Product name · platform · steps · expected result · actual result.
Describe the outcome
Partnership goal · audience · deliverables · timing · relevant links or documents.
Describe the production
Format · concept · duration · location or source material · delivery requirements.